Last Updated: [23/07/2026]
At KHOJ Tours (“KHOJ”, “we”, “us”, or “our”), we value the trust you place in us while planning and booking your travels. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.khojtours.in, enquire about a trip, make a booking, or interact with us through WhatsApp, email, phone, social media or any other communication channel.
This Policy applies to customers, travellers, prospective customers and anyone whose information is provided to us in connection with a travel enquiry or booking.
By using our services or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
The information we collect depends on the services you enquire about or book with us and may include:
Personal Information: Name, phone number, email address, address, date of birth, gender, nationality and emergency contact details.
Travel & Booking Information: Destination, travel dates, accommodation and room preferences, flight details, dietary requirements, special requests, travel preferences and booking history.
Passport, Visa & Identification Information: For international travel, visa assistance and certain bookings, we may collect passport copies/details, photographs, visa documents, government-issued IDs, PAN details and other documentation required by airlines, hotels, embassies, consulates, immigration authorities or applicable laws.
Payment & Transaction Information: Billing details, transaction references, invoices, payment status and bank details where required for refunds. Payments may be processed through secure third-party payment gateways or financial institutions. KHOJ does not ordinarily store your complete card credentials, CVV, UPI PIN, OTP or net-banking passwords.
Health & Special Requirements: For certain adventure, trekking, high-altitude or specialised trips, we may collect limited information regarding medical conditions, allergies, dietary restrictions, accessibility requirements or other information reasonably necessary for your safety and travel arrangements.
Website & Technical Information: When you visit our Website, certain information may be collected automatically, including your IP address, browser/device information, pages visited, referral source, cookies and Website interaction data.
We aim to collect only information reasonably necessary for providing our services, fulfilling your requests and meeting applicable legal requirements.
2. How We Use Your Information
We may use your information to:
– Respond to travel enquiries and prepare customised quotations or itineraries.
– Process and manage tours, holiday packages and travel bookings.
– Arrange hotels, transportation, flights, activities, visas, insurance or other requested travel services.
– Communicate booking confirmations, payment information, itineraries, reminders and important travel updates.
– Provide customer support before, during and after your trip.
– Process payments, refunds and maintain transaction records.
– Comply with tax, TCS, foreign-remittance, visa, immigration and other legal or regulatory requirements.
– Improve our Website, services and customer experience.
– Prevent fraud, misuse or security incidents; and
– Send relevant travel offers, trip announcements or promotional communications where permitted by applicable law.
You may opt out of promotional communications at any time. However, you may still receive essential communications relating to an existing enquiry, booking, payment, visa, safety matter or travel service.
3. Family, Group Bookings & Children
Travel bookings are often made by one person on behalf of family members, friends or other co-travellers.
If you provide personal information or documents belonging to another traveller, you confirm that you are authorised to provide such information for the relevant booking or travel purpose and, where required, have obtained their consent.
For children or minors travelling as part of a booking, we may collect information such as their name, date of birth, passport or identity documents and visa-related information where necessary to arrange their travel.
Such information should be provided by, or with the authorisation of, a parent or lawful guardian.
We do not knowingly collect children’s personal information independently for direct marketing purposes
4. How We Share Your Information
Travel requires coordination with multiple service providers. We may therefore share information, only where reasonably necessary, with parties such as:
- Hotels and accommodation providers
- Airlines and transportation providers
- Destination Management Companies (DMCs), tour operators, guides and activity providers
- Visa consultants, embassies, consulates and visa-processing centres
- Travel insurance providers
- Banks, payment gateways and financial-service providers
- Technology, hosting, CRM and communication-service providers; and
- Government, regulatory or law-enforcement authorities where legally required.
For international travel, your information may necessarily be shared with service providers located outside India.
These third-party providers may have their own privacy practices and may process certain information independently in accordance with their policies and applicable laws.
KHOJ does not sell or rent your personal information to unrelated third parties for monetary consideration.
5. International Travel & Regulatory Requirements
International bookings may require additional information to comply with airline, immigration, visa, taxation, banking or foreign-remittance requirements.
This may include passport information, PAN, visa documentation and other information required under applicable regulations, including requirements relating to the Liberalised Remittance Scheme (LRS) or Tax Collected at Source (TCS), where applicable.
If required information is not provided, we may be unable to process or complete the relevant booking or service.
Because international travel involves overseas suppliers, your information may be transferred to hotels, airlines, DMCs, visa authorities and other service providers outside India where necessary to fulfil your travel arrangements.
We endeavour to limit such sharing to information reasonably required for the relevant service and in accordance with applicable law.
6. WhatsApp, Social Media & Marketing
We may communicate with you through WhatsApp, email, telephone, SMS and social-media platforms for enquiries, quotations, bookings, payment reminders, travel updates and customer support.
Your use of third-party platforms such as WhatsApp, Instagram or Facebook is also subject to the privacy policies of those respective platforms.
If you submit an enquiry through our Website, Meta/Facebook, Instagram, Google or another advertising platform, we may use the information you provide to contact you regarding your travel requirements.
With your consent or where otherwise permitted by law, we may also send you relevant travel offers, destination recommendations and promotional communications. You may opt out of such marketing communications at any time.
7. Cookies & Website Analytics
Our Website may use cookies and similar technologies to improve functionality, understand visitor behaviour and measure the effectiveness of our marketing.
We may use services such as Google Analytics, Google Ads, Meta Pixel/Facebook Pixel or similar analytics and advertising technologies, where implemented on our Website.
These technologies may collect information such as browser/device information, Website interactions, referral sources and advertising identifiers.
You can control or disable cookies through your browser or available cookie settings. Disabling certain cookies may affect some Website functionality.
Where legally required, consent will be obtained before using non-essential cookies or tracking technologies.
8. Data Security & Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
These measures may include secure systems, restricted access, password protection, role-based permissions and other appropriate safeguards.
Particular care is taken with sensitive travel documentation such as passports, identity documents and visa-related information, with access limited to authorised personnel and relevant service providers where reasonably necessary.
We retain personal information only for as long as necessary for the purpose for which it was collected or as required for legal, taxation, accounting, regulatory, dispute-resolution or legitimate business purposes.
Passport copies, visa documents and similar identity documentation will not be intentionally retained indefinitely where there is no continuing operational, legal or regulatory need for them.
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure
In the event of a personal-data breach, we will take appropriate steps to investigate, mitigate and make notifications where required under applicable law.
9. Photographs, Videos, Reviews & Testimonials
During KHOJ trips, group departures or events, photographs and videos may be captured by our team, trip leaders, photographers, partners or fellow travellers.
Where identifiable photographs, videos or testimonials are intended to be used by KHOJ for marketing, social media, Website or promotional purposes, such use will be handled in accordance with applicable consent and privacy requirements.
If you do not wish to be intentionally featured in promotional content, you may inform our team.
If you have concerns regarding an identifiable photograph or video published by KHOJ, you may contact us at abhishek@khojtours.in, and we will review reasonable requests.
KHOJ cannot control photographs, videos or content independently captured and published by other travellers or unrelated third parties.
10. Your Privacy Rights
Subject to applicable law, you may request to:
- Access information about the personal data we hold about you.
- Correct or update inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent; and
- Raise a grievance regarding how your personal information is handled.
You may contact us at abhishek@khojtours.in to exercise an applicable privacy right.
Please note that certain information may need to be retained where required by law, taxation/accounting requirements, an ongoing booking, dispute resolution or other lawful purposes.
Withdrawing consent may also affect our ability to provide a requested service. For example, we cannot process an international flight booking or visa application without processing the necessary traveller and passport information.
11. Third-Party Websites & Services
Our Website, itineraries or communications may contain links to third-party websites, payment gateways, airlines, hotels, visa portals, government websites or other external services.
Their privacy practices are independent of KHOJ Tours, and we encourage you to review their respective privacy policies before providing personal information.
Nothing in this Privacy Policy excludes or limits any responsibility that KHOJ Tours is required to bear under applicable law.
12. Legal Compliance, Updates & Contact Us
KHOJ Tours processes personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 and rules made thereunder, to the extent applicable and in force, along with other applicable legal and regulatory requirements.
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable laws. The latest version will always be available on our Website with the revised “Last Updated” date.
For questions, privacy requests or grievances, please contact:
KHOJ
Legal Name: Khoj Tours
Privacy/Grievance Contact: Abhishek Kheruka
Phone: +91 8981036633
Website: www.khojtours.in