Terms And Conditions
Welcome to KHOJ Tours (“KHOJ”, “we”, “us”, or “our”).
By accessing www.khojtours.in, submitting an enquiry, making a payment, or booking any service with us, you agree to these Terms & Conditions.
These Terms should be read together with your confirmed quotation, itinerary, invoice, applicable Cancellation & Refund Policy, and any trip-specific conditions communicated at the time of booking.
1. OUR SERVICES
KHOJ offers curated group trips, customised domestic and international holidays, flights, hotels, rail bookings, transportation, cruises, sightseeing, activities, visa assistance, corporate travel and other travel-related services.
Depending on the service, KHOJ may act as a trip organiser or booking facilitator, working with independent service providers including airlines, hotels, transporters, DMCs, cruise operators, guides and activity providers.
All bookings and services are subject to availability and applicable supplier conditions.
2. BOOKINGS, PAYMENTS & PRICING
A booking is confirmed only after the required payment has been received and the relevant services have been confirmed by KHOJ and/or the respective service providers.
Travellers must provide accurate names, identification and other required information. Any cost arising from incorrect information or subsequent corrections may be borne by the traveller.
Full payment must be completed within the communicated timeline. Failure to do so may result in cancellation or release of reserved services.
Prices may change before confirmation due to airfare, availability, foreign exchange fluctuations, fuel costs, taxes, government levies or supplier revisions.
Applicable GST, TCS, payment gateway or other statutory/transaction charges may apply where relevant.
3. CANCELLATIONS, REFUNDS & CHANGES
Cancellation and refund conditions vary by trip and service. The policy communicated in your quotation, itinerary or booking confirmation shall apply to your booking.
Flights, promotional fares, hotels, visas, permits, cruises, event tickets and selected activities may be partially or completely non-refundable once confirmed.
Amendments, rescheduling and booking transfers are subject to availability and supplier policies and may involve additional charges.
No refund shall ordinarily be provided for services voluntarily not utilised, late arrival, missed departures, no-shows or early departure from a trip.
Where a refund is applicable, its processing may depend on recovery of the corresponding amount from the relevant service provider.
4. TRAVEL DOCUMENTS & VISA
Travellers are responsible for carrying valid government-issued identification and all documents required for their journey, including passports, visas, permits and any applicable immigration or health documentation.
International travellers must ensure their passport meets the validity and other requirements of their destination and transit countries.
Where KHOJ provides visa assistance, we act only as a facilitator.
Visa approval is solely at the discretion of the respective embassy, consulate or immigration authority and cannot be guaranteed by KHOJ.
Any consequences arising from incorrect documentation, visa rejection or denial of entry shall be subject to the circumstances and applicable law.
5. DEPARTURES, TRANSPORT & ACCOMMODATION
Travellers must report at designated meeting or pickup points within the communicated reporting time. Group departures cannot always be delayed for late-arriving participants..
A traveller missing a scheduled departure due to their own delay may have to arrange alternative transportation at their own cost and shall ordinarily not be entitled to a refund for the missed service
Vehicles are provided according to group size, terrain and itinerary requirements. In mountainous or difficult terrain, air-conditioning may be restricted where required for vehicle performance or safety.Hotels and other accommodation are subject to the respective property’s check-in, check-out, room allocation and operational policies.
6. ITINERARIES & CHANGES
Travel requires flexibility.
Weather, road conditions, landslides, natural events, flight disruptions, mechanical breakdowns, government restrictions, local circumstances, safety concerns or other unforeseen events may require changes to an itinerary.
KHOJ reserves the right to reasonably alter the route, schedule, accommodation, transportation or activities where necessary for safety, operational feasibility, comfort or the overall well-being of travellers.
Where reasonably possible, suitable alternatives will be arranged.
KHOJ shall not ordinarily be responsible for independently booked flights, trains or other connections missed due to circumstances outside its reasonable control. Travellers are advised to maintain sufficient buffer time when making independent connecting arrangements.
7. HEALTH, SAFETY & ADVENTURE
Some KHOJ experiences may involve trekking, high-altitude travel, camping, adventure activities, long journeys or remote destinations and may carry inherent risks.
Travellers are responsible for assessing their physical and medical suitability and should disclose any condition that may materially affect safe participation.
Travellers must follow reasonable safety instructions issued by trip coordinators, guides, activity providers and local authorities.
KHOJ takes reasonable care in arranging experiences but cannot guarantee that travel or adventure activities will be entirely risk-free.
8. TRAVEL INSURANCE
Unless specifically mentioned as an inclusion, travel insurance is not automatically included.
Travellers are strongly encouraged to obtain appropriate insurance covering medical emergencies, accidents, evacuation, trip cancellation or disruption, baggage and other relevant risks—particularly for international, adventure and high-altitude travel.
9. BAGGAGE & PERSONAL BELONGINGS
Travellers are responsible for safeguarding their luggage, documents, money, electronics and personal belongings.
KHOJ shall not ordinarily be responsible for loss, theft or damage unless directly attributable to an act for which KHOJ is legally responsible.
Where baggage is handled by airlines, hotels, transporters or other service providers, applicable claims will be subject to their respective policies and applicable law.
10. TRAVELLER CONDUCT & RESPONSIBLE TRAVEL
We aim to create safe, respectful and enjoyable travel experiences. Travellers are expected to respect fellow travellers, trip coordinators, drivers, guides, accommodation teams, local communities, cultures and the environment.
Abusive, threatening, discriminatory, violent, illegal, seriously disruptive or unsafe behaviour will not be tolerated.
KHOJ may restrict or discontinue a traveller’s participation where their conduct creates a serious safety or operational concern. Any resulting additional expenses may be borne by the traveller, subject to applicable law.
Travellers must comply with local laws and restrictions regarding alcohol, smoking and other substances. We also expect travellers to avoid littering, respect wildlife and natural spaces, and travel responsibly.
Take memories. Leave places better than you found them.
11. THIRD-PARTY SERVICE PROVIDERS
Many travel services are delivered by independent providers including airlines, hotels, transport companies, DMCs, cruise operators, activity providers and guides.
Such services may also be governed by the respective provider’s terms and policies.
KHOJ cannot directly control every operational decision or action of an independent provider. However, nothing in these Terms excludes any responsibility KHOJ may have under applicable law for services it has agreed to provide or arrange.
12. FORCE MAJEURE & UNFORESEEN EVENTS
KHOJ shall not be responsible for delays, cancellations or changes caused by circumstances beyond reasonable control, including natural disasters, extreme weather, landslides, strikes, war, civil unrest, epidemics, government restrictions, border closures or major transportation disruptions.
In such circumstances, KHOJ may modify, postpone, reroute or cancel affected services.
Refunds, credits or alternatives will depend on the circumstances, amounts recoverable from suppliers, non-refundable commitments and applicable booking conditions.
Any additional accommodation, transportation, meals or other expenses arising from such events may be borne by the traveller unless recoverable through the supplier, insurance or applicable law.
13. LIABILITY
KHOJ will use reasonable care and diligence in arranging confirmed travel services.
To the extent permitted by law, KHOJ shall not be responsible for indirect or consequential losses resulting from circumstances beyond its reasonable control or the independent actions of third-party providers.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded or restrict any statutory consumer rights available under applicable law.
14. PHOTOS, VIDEOS & CONTENT
Photos and videos may be captured during KHOJ trips by our team, authorised content creators or participants.
Content owned or commissioned by KHOJ may be used across our website, social media and promotional platforms and may not be commercially reproduced without permission.
The use of identifiable traveller content for promotional purposes will be handled in accordance with applicable consent and privacy requirements. Travellers with concerns about appearing in promotional content may contact us.
Appropriate consent requirements apply to identifiable content involving minors.
15. WEBSITE USE & INTELLECTUAL PROPERTY
The KHOJ name, logo, branding, original website content, graphics, itinerary designs and other original materials are protected under applicable intellectual property laws.
They may not be copied, reproduced, modified or commercially used without prior permission.
Users must not misuse the website through unauthorised access, hacking, malware, fraudulent activity, impersonation, infringement of third-party rights or any other unlawful activity.
Our website may contain links to third-party websites or services. These operate independently under their own terms and privacy practices.
While we make reasonable efforts to keep website information accurate, travel prices, availability, schedules and destination information may change. Your final confirmed booking documents will govern the services booked.
16. PRIVACY & COMMUNICATIONS
Your personal information is handled in accordance with the KHOJ Privacy Policy.
By submitting an enquiry or making a booking, you acknowledge that KHOJ may contact you through email, telephone, SMS, WhatsApp or other provided channels for purposes related to your enquiry, booking and travel.
Marketing communications will be handled according to applicable law and your communication preferences.
17. RIGHT TO REFUSE OR DISCONTINUE SERVICE
KHOJ reserves the right to refuse or discontinue service where reasonably necessary due to fraud, non-payment, illegal activity, serious misconduct, safety concerns, abuse of staff or travellers, or material violation of these Terms.
Such decisions will be exercised without unlawful discrimination and subject to applicable law.
18. GENERAL TERMS & UPDATES
These Terms, together with your confirmed quotation, itinerary, invoice, Cancellation & Refund Policy and applicable booking-specific conditions, constitute the terms governing your booking with KHOJ.
If a specific written condition communicated for your booking differs from these general Terms, the booking-specific condition shall apply to that matter, subject to applicable law.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue to apply.
KHOJ may update these Terms periodically. The latest version will always be available on our website with the revised effective date.
19. GOVERNING LAW & GRIEVANCES
These Terms shall be governed by the laws of India.
We encourage any concern or dispute to first be resolved through good-faith communication with KHOJ.
Nothing in these Terms restricts any statutory right available to a consumer to approach an appropriate Consumer Commission, court or other competent authority under applicable law.
For questions, complaints or grievances, please contact:
Grievance Contact: Abhishek Kheruka, Founder
Email: abhishek@khojtours.in
Phone: +91 8981036633